Robert Half is currently looking for a Digital Officer NL/FR.

Our client is a leading private bank located in the south of Brussels.

As Digital Officer, you will be responsible for the following tasks:

Customer Care & User Support on new e-services

• Provide frontline support to clients via various digital channels including email and phone, addressing inquiries related to digital solutions, account access, and technical issues
• Assist clients in accessing, navigating digital platforms, offering guidance on account setup and troubleshooting common issues.
• Propose standard parameters on e-devices to ease utilization of new e-features
• Detect learning & development needs of the Front in dealing with digital tools to give optimal support to (changing) client needs.
• Onboard clients to new digital solutions to make sure they live a positive first experience
• Monitor client satisfaction
• Challenge way to operate client support with new ideas to make it more effective and efficient

Change Champions Front office

• Give input to Management layer with regards to market and/or personnel needs to influence the digital development calendar in close collaboration with front office and business development
• Give input to Business Owners to adjust existing tools or to offer valuable features
• Develop adequate on-the-job training (e-learning, material/guides, demo's, …) to deal with shortfalls in knowledge or digital skills of sales staff,
• Organize & give work floor support to front users in the assigned region/ offices
• Provide input on Front Office training requirements: follow training provided by Group on new features involving the front office or the clients
• Monitoring of e-activities: set-up a client cartography to track and analyse the usage of e-services and propose to project managers
• Review, test and challenge digital solutions expected to be deployed
• Enable and foster banker's mobility and paperless client meetings …

Monitoring of digital/e-activities

• Define appropriate actions based on analysis results
• Participate with and provide input to the Group Digital and Local Management for future evolutions based on the analysis results

Client Conversion

• Develop commercial pitch adapted to the launch of new features
• Develop client support programs to ensure adequate use of latest digital tools & achieve client conversion targets: helpdesk, hands-on workshops & seminars, online training tools (guides, video's, …)
• Proactive contact with clients to boost adoption and usage of new e-services (in close collaboration with Client advisors and assistants)

The requested qualifications for this Digital Officer position include:

• Business related academic background (Marketing, Communication, Economics, IT…)
• Experience in giving client support as well as on-the-job training
• Fluent in Dutch and French, English is a plus.
• Relevant experience in Client service, digital transformation initiatives and/or digital support
• Relevant work experience in the banking sector (by preference in Private Banking) is a plus
• Excellent communication & interpersonal skills with ability to collaborate effectively with diverse teams
• Client centric (internal & external)
• Problem solving attitude and attention to details
• Strong communication skills, with the ability to effectively articulate complex technical concepts to non-technical audiences
• Digital minded
• Entrepreneurial
• Structured, positive approach to deal with other's shortcomings
• Result & service oriented
• Ability to multitask and prioritize tasks in a fast-paced environment
• Capable to work cross functional
• Embracing and supporting change initiatives
• Team player attitude
• Interest for digital solutions and its development is a plus

Our client offers:

• A full-time mission to start Asap for at least 4-6 months (with possibilities for a permanent contract)
• An attractive package including extra-legal benefits
• A contract of 37 hours
• 2 days of Home working / week after training
• A great workplace with nearby facilities
• Opportunities for professional development and career advancement
• Collaborative and inclusive work environment within a Pan-European Group
• Access to comprehensive training programs
• Employee discounts on banking products and services

Interested in this challenging position of Digital Officer? Apply today!

By applying to this position, you acknowledge that you have read and accept the following terms:

Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at https://www.roberthalf.com/be/en/privacy.