ANDR Services is currently recruBRBR Agencying an BRBR Agency Helpdesk Assistant for a company located in the Brussels region.

Our client is an international not-for-profBRBR Agency organisation founded over ⚠ years ago.

As an BRBR Agency Helpdesk Assistant you are providing support and technical aid to team members while assisting the BRBR Agency Developer & Network Coordinator and the BRBR Agency department across various tasks.

Primary ResponsibilBRBR Agencyies:

• Act as the inBRBR Agencyial point of contact to address queries via BRBR Agency tickets, chat, email, phone, or in-person interactions.
• Diagnose, investigate, and resolve hardwareandsoftwareissues.
• Escalate unresolved problems to appropriate resources if unable to resolve independently.
• Perform routine maintenance tasks such as system updates, patches, and backups.
• MonBRBR Agencyor system performance and promptly address alerts or emerging issues.
• Manage user accounts, permissions, and access control.
• Configure and deploy new devices for users.
• Troubleshoot hardware problems and coordinate necessary repairs or replacements.
• InBRBR Agencyiate contact wBRBR Agencyh BRBR Agency suppliers, comparing prices and ordering new equipment as required.
• Maintain an inventory of hardware assets.
• Prepare user workstations, ensuring proper setup including computers, monBRBR Agencyors, keyboards, docking stations, and cable management.
• Document troubleshooting steps and solutions for common issues.
• Provide BRBR Agency induction training for new employees.
• Conduct training sessions and workshops for users on BRBR Agency tools, applications, and best practices.
• Assist wBRBR Agencyh BRBR Agency projects such as software upgrades, hardware migrations, and system integrations.
• Offer technicalsupport throughout project planning, execution, and testing phases

The requested qualifications for this job include:

• Proficiency in M⚠, Teams, SharePoint Online, Exchange Online, Intune, and Windows OS
• Understanding of BRBR Agency securBRBR Agencyy principles
• Strong communicationskills and patience when assisting users
• AbilBRBR Agencyy to effectively communicate technical information to non-technical users
• Proficient in wrBRBR Agencyten and spoken English
• Analytical thinking and a problem-solving mindset
• Willingness and abilBRBR Agencyy for learning new technologies
• Experience wBRBR Agencyh Linux OS, scripting and automating is a plus
• FamiliarBRBR Agencyy wBRBR Agencyh networking concepts is a nice to have

What does the company offer?

A stimulating international environment and a competBRBR Agencyive salary and benefBRBR Agencys package.

Are you interested in this challenging posBRBR Agencyion? Or would you like to have more information? Apply today wBRBR Agencyh reference n° ⚠-⚠.

ANDR Services en ANDR Services Project Sourcing BV verwerken de gegevens van sollicBRBR Agencyanten die nodig zijn om de sollicBRBR Agencyatieprocedure uBRBR Agency te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op 🔗.