SVH Match, GO CS Finance

Are you Customer Obsessed and want to help D&ODB Team use the voice of our customers to drive change? D&ODB Team Customer Service (CS) supports our global customers with more than ⚠K CSAs from ⚠ sites across ⚠ countries in ⚠ languages! This team receives customer feedback first hand and finance is key assessing and prioritizing these opportunities. Join us in our effort to provide the best possible customer experience in the most efficient manner.

The pace and growth of the business along with its increasing complexity, make this role an exciting, interesting, and very challenging proposition. As such it will require an individual who is motivated to make a big impact by thinking both locally and globally. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment. This customer focused experience opens up several career opportunities across D&ODB Team including advancement opportunities within CS or D&ODB Team finance, to lead CS operational teams, or to develop deeper technical skills as a Business Intelligence Engineer.

• Identifies basic control risks, evaluates impact, proposes changes, and implements improvements to remediate gaps
• Delivers weekly/monthly financial close. Uses financial systems and advanced MSExcel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations.
• Works with a variety of data sources. Identifies incomplete or inaccurate data, identifies root causes of data issues, escalates discrepancies, fixes data where possible or partners to deliver a solution.
• Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly.
• Identifies and implements solutions to resolve, improve, automate, standardize, or simplify finance processes.
• Makes thoughtful time management decisions independently. Prioritizes work, resolves issues, meets deadlines, and seeks feedback from your manager. Discerns between urgent and non-urgent issues and acts accordingly to solve them.
• Drives own self-development in the Finance Community: seeks opportunities to expand finance expertise. Participates in events, initiatives, and projects, then shares gained knowledge in and outside of your team.
• Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.

We are open to hiring candidates to work out of one of the following locations:
Luxembourg, LUX

Basic Qualifications

• BA/BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, and Computer Science) or equivalent.
• Minimum ⚠+ years of relevant working experience or an equivalent combination of education and experience.
• Advanced proficiency in Excel.
• Proficiency in English.
  

Preferred Qualifications

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems
• MBA and/or Professional certifications (CPA/CMA/Qualified Accounting certificate)
• Ability to meet tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous international environment; effective multi-tasking skills are vital.
• Demonstrated effective communication and presentation skills working with multiple peer groups and levels of management Result-oriented, dynamic individual with hands-on mentality.