Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.

Our client is an international not-for-profit organisation founded over 20 years ago.

As an IT Helpdesk Assistant you are providing support and technical aid to team members while assisting the IT Developer & Network Coordinator and the IT department across various tasks.

Primary Responsibilities:

• Act as the initial point of contact to address queries via IT tickets, chat, email, phone, or in-person interactions.
• Diagnose, investigate, and resolve hardwareandsoftwareissues.
• Escalate unresolved problems to appropriate resources if unable to resolve independently.
• Perform routine maintenance tasks such as system updates, patches, and backups.
• Monitor system performance and promptly address alerts or emerging issues.
• Manage user accounts, permissions, and access control.
• Configure and deploy new devices for users.
• Troubleshoot hardware problems and coordinate necessary repairs or replacements.
• Initiate contact with IT suppliers, comparing prices and ordering new equipment as required.
• Maintain an inventory of hardware assets.
• Prepare user workstations, ensuring proper setup including computers, monitors, keyboards, docking stations, and cable management.
• Document troubleshooting steps and solutions for common issues.
• Provide IT induction training for new employees.
• Conduct training sessions and workshops for users on IT tools, applications, and best practices.
• Assist with IT projects such as software upgrades, hardware migrations, and system integrations.
• Offer technicalsupport throughout project planning, execution, and testing phases

The requested qualifications for this job include:

• Proficiency in M365, Teams, SharePoint Online, Exchange Online, Intune, and Windows OS
• Understanding of IT security principles
• Strong communicationskills and patience when assisting users
• Ability to effectively communicate technical information to non-technical users
• Proficient in written and spoken English
• Analytical thinking and a problem-solving mindset
• Willingness and ability for learning new technologies
• Experience with Linux OS, scripting and automating is a plus
• Familiarity with networking concepts is a nice to have

What does the company offer?

A stimulating international environment and a competitive salary and benefits package.

Are you interested in this challenging position? Or would you like to have more information? Apply today with reference n° 06520-0012946692.

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