Functie

Forax is the largest specialist tax-free fuel card provider in Europe if you have diplomatic or military tax-free privileges. For our customer service desk we're looking for a customer service officer with a good knowledge of Italian, in addition to a good knowledge of French and English.

What are your responsibilities in this role?

• Handle incoming phone calls in Italian, French & English;

• Follow-up of all mailboxes for your countries;

• Create new accounts in our systems and monitor exceptions;

• Define quota or obtain customs endorsement and do the follow-up on missing of unclear information;

• Ensure all customer files are correct and up-to-date;

• Timely follow-up on creation and delivery of cards;

• Send invoices and specific reports. Active follow-up of overdue customers in line with procedure and proper logging of actions taken;

• Initiate or support the process for recovery of excises and/or VAT;

• Support our business development department through preparing lists of clients, making appointments, doing the specific follow-up,..

Jouw profiel

• You obtained a bachelor degree;

• Very good knowledge of Italian, French & English;

• Offer a fast and professional service to customers, partners (eg. oil companies, banks, governments) and colleagues, in line with the agreed procedures (GDPR, email,..);

• Be accurate, work in a structured way and ensure flawless operations. Go for timely execution;

• Take ownership and be a proactive problem solver;

• Autonomy, collegiality, availability and demonstrate a respectful behaviour.

• De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
• Klanten: Groepen, grote ondernemingen
• Administratieve of commerciële activiteiten uitvoeren in een internationale context
• Klanten: Overheden, administratie
• Bestellingen registreren
  Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...)
  De klant of de verkoper erover inlichten
• Klanten of leveranciers opvolgen
  Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
• Klanten: Key accounts
• Klanten: Bedrijven
• Telefonische oproepen ontvangen
  Klanten informeren (opvolging van de bestelling, informatie, ...)
• De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)

Aanbod

• A nice competitive salary with extralegal benefits after 6 months, such as a CAO 90 bonus, hospitalisation insurance, mobile phone, meal vouchers, net expense allowance and a car via salary exchange;

• Immediate permanent employment;

• Flexible working hours, we work with sliding hours between 7.30 a.m. and 10 a.m.;

• Working from home 2 days a week is possible, after the onboarding time;

• You will be working in an SME with a fun, friendly atmosphere. Every quarter there is a company café and if the team reaches the weekly goals, we provide a tasty sushi or pizza lunch.

Solliciteren

Yentl Van Eeckhout
0499627428
yentl@kora-hr.be