Get to know us better here. As Belgium's largest telco/ICT player we have one main priority: making sure that all private and professional clients can communicate always and everywhere, so this includes you and your close friends!

Our Technology Business Unit (TEC) makes up V&G Team's nerve centre. Here you'll find a wide array of expertise domains: IT, Network & Engineering. Driven by a true passion for technology this unit ensures a seamless delivery of products and services to our end customers (fixed and mobile telephony, internet, digital TV, ...). At the same time, this unit puts a clear emphasis on innovative technologies (⚠G, FON spot, cloud computing & green data centres, e-health ,...).
What makes a day at TEC successful? When all our customers can enjoy efficient solutions tailored to their specific needs under the very best conditions.

Context:

As manager of the Billing Operations team, you are a member of the Selling Ordering Billing (SOB) department within TEC. Your team is responsible for creating and delivering financial documents (bills, credit notes, etc.) and for the follow-up and daily management of the applications used for this purpose within V&G Team (Kenan, COB, BOL, CACS, RMCA, etc.).

Job content:

• You are responsible for the daily supervision of your team and directly lead an extensive team of technical experts and administrators (internal and external).
• You manage the planning and work content of the team members.
• You are responsible for the correct follow-up of incidents and problems identified in the billing field, and for ensuring with your team and colleagues that these incidents are resolved within the agreed timeframe.
• You are responsible for the operational coordination and follow-up of important incidents within the team.
• You proactively participate in projects to ensure operational readiness.
• You ensure compliance with service levels for internal and external customers. For this, you also follow up the performance and contractual SLAs of your main operational partners.
• You maintain strong relations with our internal customers to improve customer satisfaction and gain an insight into their business SLAs.
• In line with the V&G Team strategy, you determine the operational plans for your domain and ensure their implementation.

• Preferably, you have a good knowledge of the billing process , as well as a good background in the operational management of applications.
• You can build and maintain relations with your main partners.
• You can communicate effectively with your team and partners in Dutch, French and English (both orally and in writing).
• You have excellent leadership skills for managing and motivating a diverse team.
• You are customer-focused, creative, stress-resistant and solution-oriented by nature.
• You are flexible and can translate a vision into a concrete action plan.
• You are a good people manager.

V&G Team is a large organisation where high-tech products and services are driven by innovation. This makes our company an ideal learning environment endorsed by its relentlessly changing nature.

Continuously developing your talents? Growing towards an expert or leader role? Lifelong learning? Keeping a healthy work/life balance in exchange for your commitment? Here you can achieve it all, the choice is yours. V&G Team strongly believes in the unique added value of diversity.

In return for your engagement, drive and passion, you can count on an attractive and comprehensive reward package.

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